Terms and Conditions – Invenza

1. Introduction

Invenza Mobility Services (the “Company”, “we”, “us”, or “our”), operating under invenza.net, provides electric scooter and micromobility rental services through its mobile application and related digital platforms (the “Invenza App”).

These Terms and Conditions (“Terms”) govern your access to and use of the Invenza App and all related services, including the rental of electric scooters (“Services”).

By registering for an account or using our Services, you agree to be legally bound by these Terms. If you do not agree, you must not use the Services.

2. Company Information & Contact

Company Name: Invenza Mobility Services
Registered Address: [Add Official Address]
Country of Operation: Qatar

Customer Support:
📧 Email: support@invenza.net

3. Scope of These Terms

These Terms apply to:

Use of the Invenza App
All scooter rental agreements made through the App

Additional city-specific or location-specific terms may apply (“Special Terms”). Where applicable, Special Terms shall form part of these Terms.

We reserve the right to amend these Terms due to legal, regulatory, or operational reasons. Continued use of the Services after updates constitutes acceptance of the revised Terms.

4. Registration & App Use

To use the Services, you must:

Register for an account via the Invenza App
Provide accurate personal and payment information
Accept these Terms during registration

Each user may create only one account. Registration does not guarantee availability of scooters or access to rentals.

The user agreement allows access to the App but does not itself constitute a rental.

5. User Account Responsibilities

You must:

Be the authorized holder of the provided payment method
Keep account information accurate and up to date
Keep login credentials confidential

You must not:

Share your account or allow third-party use
Attempt to manipulate, copy, reverse engineer, or interfere with the App

You must immediately notify us if:

Your phone is lost or stolen
You suspect unauthorized account use

We may suspend access until the issue is resolved.

6. Reserving a Scooter & Starting a Ride

Rentals are subject to availability within designated service areas
Only scooters marked “available” in the App may be rented
GPS location data may occasionally vary

A rental begins when you tap “Start Ride” and the scooter unlocks.

7. Ending a Ride

A rental ends only when:

The scooter is parked correctly
The ride is ended via the App
The scooter is locked within a designated parking zone

Ending a ride outside approved zones may result in additional fees.

Failure to properly end a ride may result in continued billing.

8. Safe & Legal Use

You must comply with all applicable:

Traffic laws
Road safety regulations
Local authority requirements

Scooters are single-rider only. Riding under the influence of alcohol or drugs is strictly prohibited.

You are responsible for damage caused due to misuse or negligence.

9. Fees & Payments

Rental fees are displayed in the App before starting a ride.

Additional charges may apply for:

Improper parking
Leaving the service area
Damage or loss
Violations or penalties

We may update pricing from time to time. Applicable fees will always be shown in the App.

10. Termination

We may suspend or terminate your account if:

You breach these Terms
You misuse the Services
You fail to pay outstanding amounts

You may terminate your account at any time through the App, subject to settlement of outstanding charges.

11. Rider Eligibility

To use the Services, you must:

Be at least 18 years old
Be physically capable of safely operating a scooter

12. User Responsibilities

You must:

Follow all riding and parking instructions
Wear safety gear where required by law
Report accidents, damage, or defects immediately

You must not:

Carry passengers
Use scooters for commercial purposes
Modify or repair scooters
Use mobile devices while riding

13. Accidents & Incidents

In case of an accident:

Stop using the scooter immediately
Contact emergency services if required
Inform Invenza as soon as possible

Do not admit liability or make settlements without our consent.

Accident reports must be submitted within 7 days.

14. GPS & Monitoring

Scooters are equipped with GPS and telematics systems to:

Prevent theft
Ensure operational safety
Monitor usage and compliance

Data may be collected during and after rentals in accordance with our Privacy Policy.

15. Insurance

Scooters are covered by third-party liability insurance as required under Qatari law.

You must not admit liability or settle claims without our prior written consent.

16. Limitation of Liability

We are liable only for foreseeable losses caused by our gross negligence or willful misconduct.

We are not liable for:

Business losses
Indirect or consequential damages
Losses caused by user negligence

Nothing in these Terms limits liability where prohibited by law.

17. User Liability & Indemnity

You are responsible for:

Fines, penalties, and violations incurred during use
Damage, loss, or theft of scooters

You agree to indemnify Invenza against claims arising from your misuse or violations.

18. Account Suspension

We may temporarily suspend accounts due to:

Payment defaults
Incorrect information
Security concerns
Repeated violations

Access will be restored once the issue is resolved.

19. Term & Termination of User Agreement

The user agreement is valid indefinitely and may be terminated by either party with reasonable notice.

Immediate termination may occur for serious or repeated breaches.

20. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Qatar.

Qatari courts shall have exclusive jurisdiction over disputes.

21. Marketing & User Content

You grant Invenza a non-exclusive, royalty-free license to use content you submit (photos, videos, reviews) for marketing and promotional purposes.

You may withdraw consent by contacting support@invenza.net, subject to prior use.

22. General Provisions

Assignment: We may assign our rights without restriction
Severability: Invalid clauses do not affect remaining provisions
Entire Agreement: These Terms supersede all prior agreements

23. Contact Information

Invenza Customer Support
📧 support@invenza.net
🌐 https://invenza.net